Track your
deliveries with
APC Choice

Parcel Tracking

Please complete both the fields below to track your parcel.

If you cannot resolve your query via this page and would like support from your local delivery depot, please Contact Us.

Receiving a Parcel

If you’re expecting a parcel from The APC Network, you can track your delivery and manage your options online through APC Choice.

Whether you want to check the status of your parcel, change your delivery date, or rearrange a missed delivery, APC Choice gives you full control of your delivery until it’s complete. You can still access these options if our driver attempted delivery and left you a card.

Simply choose the option that works best for you:

  • Reschedule your delivery for a date that suits you
  • Collect your parcel from your local APC depot
  • Leave your parcel in a safe place at your chosen location
  • Leave your parcel with a neighbour
  • Collect from a local Parcelly store for added convenience

Visit APC Choice to track your parcel and manage your delivery.

Missed your delivery?

Rearrange your delivery using APC Choice.

Please note:

  • Parcels cannot be collected on the same day that delivery was attempted
  • For next-day depot collections, requests must be made before 7:00pm
  • If we do not receive a response within 3 days, the parcel may be returned to the sender

Frequently Asked Questions

I missed my delivery — what should I do?

If you’ve received a “Sorry we missed you” card or email, simply follow the instructions provided.

You can:

  • Use the APC Choice tool to rearrange delivery
  • Contact your local depot to rebook or arrange collection

Please get in touch as soon as possible — parcels may be returned to the sender after three working days if no contact is made.

Can I collect my parcel instead?

Yes. If you’d prefer to collect your parcel, please visit APC Choice to arrange this.

When collecting your parcel, you’ll need:

  • Proof of identity
  • Proof of address

Be sure to check the depot’s opening times before visiting.

Can my parcel be left in a safe place?

For security and contractual reasons, we can only leave a parcel in a safe place or redirect it if the sender has given permission or if allowed, you have given permission via APC Choice.

 

How can I track my parcel?

You can track your parcel at any time using our “Track Your Parcel” tool available at the top of each page on this website.

When will my parcel be delivered?

Most UK deliveries are made on the next working day after dispatch, although this may vary depending on location.

Delivery services are selected by the sender and may include:

  • Next day delivery by 10:30am
  • Next day delivery by 12 noon
  • Standard next working day delivery

Saturday delivery is available in many areas, if arranged by the sender.

If your delivery has been rebooked, it will be attempted using the same service level originally selected. Any upgrades (e.g. timed or Saturday delivery) must be arranged by the sender.

Where can I find your Terms and Conditions of Carriage?

Our Terms and Conditions of Carriage are available on our website. Please note these apply to the sender of the goods.

Where can I find your Privacy Policy?

You can view our Privacy Policy on our website for full details on how we handle your data.

I’ve received a suspicious text or email – what should I do?

“Phishing” is a type of fraud where messages are sent to obtain personal or financial information.

The APC will never ask for payment or credit card details for a delivery.

If you receive a suspicious message:

  • Do not respond or click any links
  • Forward the email to: phishing@apc-overnight.com

You can also report concerns to Action Fraud.

Will I receive a delivery time (ETA)?

If the sender has provided your contact details and requested notifications, you may receive an estimated delivery time (ETA) by email or SMS once your parcel has been scheduled.

Will you try to deliver to my neighbour?

Depending on the service selected by the sender, we may attempt delivery to a neighbour.

If this happens, you will receive an email, or the driver will leave a card at your address, confirming where your parcel has been delivered.

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  • “We made the decision to partner with Chase Freight due to their reliability and exceptional customer service. For us, having local contacts who understand our business and the needs of our customers, who are willing to go the extra mile is really important for our business.”

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  • “The peace of mind I get from knowing that we’re well looked after by The APC and Delivered UK has allowed me to expand into other markets.”

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  • “One of the key differentiators for APC Edinburgh is having a local point of contact. It allows us to resolve issues quickly and ensures that deliveries are handled efficiently. I truly appreciate the personal touch of dealing with a small, consistent team who are always available to address any concerns.”

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  • “Working with the local team at The Dash Group fits with our ethos – we can pick up the phone and speak to someone that we trust and understands how our business works.”

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  • “We’ve been working with The APC and Lines Distribution Services for over 10 years, and they’ve been a huge support to our business. The drivers are always helpful and handle our heavy, glass-filled parcels with great care. Plus, with The APC’s nationwide network, our customers always receive reliable, high-quality service. I can’t recommend them enough.”

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  • “The APC and APC Edinburgh’s local approach and reliable overnight delivery service have been game changers for us. As a craft brewery rooted in our community, we trust APC Edinburgh to handle our deliveries with care. Their local depot team has been incredibly supportive, ensuring every delivery arrives in perfect condition.”

    Ben Wallace
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  • “The ability to quickly address any issues over the phone is invaluable. Unlike other parcel carriers, Priority Express provides a personal touch and truly understands our unique needs. We often hear from our customers how impressed they are with the speed and dependability of deliveries. Priority Express’ work has been instrumental in ensuring our plants and seeds reach customers in peak condition.”

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